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2.4

how can a team have bad communication when they're wearing headsets? unbelievable.. employee at the window was a goof off, asst tried to get it right, but she handed off to the mgr, who was as lost as the order taker, after going to the drive thru twice, calling in 3x, still did not get the saus bob/ whataburger is supposed to maintain a high level of training and service, i have always experienced this at all Whataburgers, for 40 years, except for the Kingsville location, but that i can understand, because, well, it's Kingsville / but for an employee to be laughing or chuckling while he is on speaker taking an order can only lead to mistakes, poor communication between the team also of course leads to mistakes / mistakes happen of course, but this team couldn't fix the mistake, and that is what was so disappointing

Reason of review: feel disrespected by mgr.

Monetary Loss: $25.

Preferred solution: Deliver product or service ordered.

Whataburger Pros: Food usually.

Whataburger Cons: Manager, Slow service in drive through, Customer service, Employees.

Location: San Antonio, Texas

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Guest

issue was resolved by location mgr

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